Delivery Information

We know how important it is to receive your parcels quickly and efficiently, especially when working to a deadline such as a party or event. 
The options and charges available are based on the weight of your order and your delivery address. Orders over 2kg to the islands and highlands of Scotland and non-mainland locations have incremental courier charges included in the delivery charge.
We offer a choice of Royal Mail (for orders up to 2kg) a Standard Parcel service (for orders over 2kg) and a Next Working Day tracked courier service (including an AM delivery option for standard mainland locations). We also have a Saturday option.  
Orders sent by courier are tracked and will require a signature unless you specify a safe place to leave your goods when you place your order.

We dispatch all orders as quickly as possible and our aim is to package all orders within one working day, ready for dispatch. This will not always be possible during busy periods but we guarantee that all orders are dispatched within two working days. Orders placed with our Next Working Day service can be placed up to 1pm and will be dispatched on the same day for delivery on the next available working day (Monday - Friday).This service can also be used if you want a delivery to arrive on a specific day (not weekends) Just add your preferred day to the comments section at the checkout.

We try to keep our delivery costs to a minimum but please bear in mind that the tableware is heavy and bulky and our prices do include postage, packing materials and VAT. We do not subsidise postage by increasing the price of our goods.

YOUR ORDER WILL BE FULFILLED AS PER THE REQUESTED DELIVERY OPTION CHOSEN AND TO THE DELIVERY ADDRESS GIVEN WHEN YOU PLACE YOUR ORDER

We also keep the important issue of packaging at the forefront of our mind and none of our products are over-packaged. Some of our products have a hygienic, lightweight polythene wrap which protects them in transit and keeps them safe for direct food contact. We package your products in recyclable boxes and we use recyclable and biodegradable materials inside our boxes.

We also reuse protective packaging and boxes that we have recycled from deliveries into us (which may contain plastic bubblewrap or polystyrene chips but better to reuse than throw away!).  Please do your bit and recycle all packaging once you have received your goods.

Deliveries inside the UK

We make every effort to deliver Goods within the estimated timescales, however delays can occur due to unforeseen factors. Time for delivery shall therefore not be of the essence and we shall be under no liability for any delay or failure to deliver any Goods within estimated timescales.
The Royal Mail is not a guaranteed timed service so please opt for the Next Working Day Delivery service if your order must be received within a short timeframe or if you require a tracked service.

We will deliver Next Working Day orders received before 1pm on the following working day. There is also an AM or a Saturday delivery option. Standard Next Day Orders are not delivered on Saturdays so any orders placed after 1pm on Thursday and before 1pm on Friday will be delivered on the following Monday. Orders placed after 1pm on Fridays will be dispatched the following Monday for Tuesday delivery.

Specific time of day slots are not available unless you select the AM delivery option.

Please ensure that you are available to take delivery of your items during normal working hours 9am - 5pm as we require a signature on receipt of goods for ALL deliveries sent by courier unless you have specified a safe place. Our couriers are happy to leave your parcel in a safe place (include a note in the comments section and we will inform our couriers of your preference).  If this is not possible, why not have it delivered to your work address or to your neighbour? We do not accept responsibility for late delivery if your parcel cannot be delivered due to nobody being available to sign for it. Couriers will leave a card if they have been unable to leave the parcel in a safe place and you will need to rearrange delivery direct with the courier company. After two delivery attempts the Goods will be returned to us and subsequent redelivery charges will be at your expense.

Deliveries outside the UK

We do not ship goods outside the UK. We are happy to deliver to your international forwarder or for you to arrange collection from our warehouse. Please email us at support@littlecherry.co.uk to arrange this. 

 

Returns Policy

We hope that you are fully satisfied with your order but you can return it to us if not. We do offer what is effectively a FREE sample service for most of our tableware range as returns of these items can be expensive and it is not very eco-friendly to transport goods up and down the UK! Please use this service if you wish to check items before placing an order.

Under the Consumer Contracts Regulations (June 2014) you have the right to cancel your order for a full refund. We are sorry but we are unable to refund postage and packing costs, unless goods are deemed to be faulty (not fit for purpose).

To cancel an order, please email us, or write to us within fourteen days following delivery of your goods, quoting your order number.

Unless you notify us within fourteen days of receipt we are not obliged to accept a return of unwanted or incompatible goods, except where they are faulty. We reserve the right to offer a replacement of faulty goods. We will not refund goods which are not faulty after the fourteen day period.You must return goods to us complete with all relevant packaging and seals intact, in re-saleable condition, at your own cost. This does not affect your statutory rights.To ensure goods reach us safely we advise you to use recorded delivery and arrange insurance against loss or damage. We cannot accept liability for returned goods that are lost or damaged in transit.

Our returns address is:

Little Cherry Returns, C/O E2B Logistics, Unit 1 Symmetry Park, Samian Way, Aston Clinton, HP22 5WJ

All refunds will be made within 14 days of us receiving notice of cancellation and return of the goods. Little Cherry reserves the right to collect any goods not returned on request, and deduct the direct cost of retrieval from your refund; this is in accordance with the Consumer Contracts Regulations.  Your statutory rights are not affected.