Terms and Conditions Please read through these Terms and Conditions. If you do not agree with the Terms and Conditions, do not use this web site. If you do use the web site, your conduct indicates that you agree to be bound by the Terms and Conditions. Sales agreement The sales agreement between Little Cherry and the customer will come into effect when Little Cherry accepts the customer's order and receives payment. The goods will remain the property of Little Cherry until the customer takes delivery of their goods. Guarantee In the unlikely event that you are not completely satisfied with your purchase; we guarantee to exchange it or provide a full refund, providing you contact us in writing within seven working days from the date you take receipt of the goods. We guarantee to refund monies paid within 30 days of cancellation. If we cannot fulfill an order we promise to contact you as soon as possible to make you aware of our difficulties and offer you alternative goods, amendment to your order or cancellation. Our Commitment to You Any information that you provide to Little Cherry will not be disclosed to any third parties, under any circumstances. Delivery Information At Little Cherry we know how important it is to receive your parcels quickly, without inconveniance or hassle, especially when working to a deadline such as a party. To keep things simple, we offer two UK services and our International service, which are based on the size and weight of your order. We aim to package all orders received by 1pm on the same day, ready for dispatch. We also keep the important issue of packaging at the forefront of our mind and none of our products are over-packaged. We package your products in recycled or recyclable boxes, our packaging tape is recyclable and produced from silicone free paper with natural non-toxic adhesive and our protective chips are biodegradable, fully compostable and manufactured from annually renewable resources. If the size of your order does not require a box, we use eco-friendly Jiffy bags, these are chlorine free, sustainable and have a seperate inner bag so the complete envelope can be recycled - please do your bit and recycle all packaging once you have received your goods. Deliveries inside the UK Standard Delivery is charged depending on the weight of your order, as follows: - 0g - 1kg is £3.95
- 1.1kg to 1.25kg is £4.95
- 1.251kg to 10kg is £5.95
- We aim to deliver your packages within 2 to 3 working days
Next Day Delivery is charged at £7.95 (orders must be received by 1pm) - We will deliver your parcel by 5pm the following working day
Please ensure that you are available to take delivery of your items as we require a signature on receipt of goods for most deliveries. If this is not possible, why not have it delivered to your work address or to your neighbour? (pop a note in the comments section and we will inform our couriers to try a neighbour if they get no answer at your door). If our couriers are unable to deliver, a calling card will be left for you to rearrange delivery at your earliest conveniance. Our next day service includes three delivery attempts. Deliveries outside the UK We are happy to supply countries outside of the UK but are unable to take responsibility of goods in transit. Your delivery may also be subject to customs charges over which we have no control, and which must be borne by you. All deliveries are tracked from collection to delivery for peace of mind - once your order has been dispatched, we will email your tracking number and details about where you can track your parcel. Although our International Couriers are very reliable, they do not guarentee delivery times. Delivery outside the UK normally takes 3 - 5 days, so please contact us if your delivery is more urgent and we will do our very best to accomodate you. Our International Delivery Tariff is split into three zones, as follows: Zone One - Europe, this includes Belgium, Bulgaria, Czech Republic, Denmark, Germany, Estonia, Ireland, Spain, France, Italy, Cyprus, Latvia, Lithuania, Luxemburg, Hungary, Malta, Netherlands, Austria, Poland, Portugal, Romainia, Slovenia, Slovakia, Finland, Sweden and Turkey. Zone Two - USA Zone Three - Rest of World, this includes South Africa, Hong Kong, China, Canada, Australia and New Zealand Customs Information When ordering goods from Little Cherry for delivery outside of the European Union, you may be subject to import duties and taxes which are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Little Cherry, you are considered the importer and must comply with all laws and regulations of the country in which you are receiving the goods. Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers to be aware that cross-border deliveries are subject to opening and inspection by customs authorities. Also, we may provide certain order, delivery and product information to our international carriers and such information may be communicated by the carriers to customs authorities in order to facilitate customs clearance and comply with local laws. If the order is a gift, the package is marked "Gift" but the cost of the item is still stated on the customs form. Customs authorities require us to state the value of the gift item directly on the package. For further information, please contact your local customs office. Delivery times are based on orders being received before 1pm. Orders received after 1pm will be processed for shipping on the following working day. Working days are Monday to Friday and exclude all local and national holidays (everybody deserves a holiday!) Saturday deliveries can be arranged for an additional charge - please contact us if you would like this service. We pride ourselves on our quality of service and keep our customers informed every step of the way. Our International Tariff is as follows: | Weight (Kg) | Zone 1 | Zone 2 | Zone 3 | | 0.5 | £19.58 | £13.42 | £12.77 | | 1 | £22.88 | £16.68 | £13.27 | | 1.5 | £25.47 | £18.40 | £14.33 | | 2 | £28.06 | £20.11 | £15.38 | | 2.5 | £35.65 | £26.82 | £21.44 | | 3 | £38.07 | £28.42 | £24.69 | | 3.5 | £40.60 | £30.02 | £25.59 | | 4 | £43.13 | £31.62 | £26.50 | | 4.5 | £45.66 | £33.22 | £27.41 | | 5 | £48.23 | £34.77 | £28.25 | | 5.5 | £50.71 | £36.28 | £29.09 | | 6 | £53.19 | £37.78 | £29.93 | | 6.5 | £55.68 | £39.29 | £30.77 | | 7 | £58.16 | £40.80 | £31.61 | | 7.5 | £60.65 | £42.30 | £32.45 | | 8 | £63.13 | £43.81 | £33.29 | | 8.5 | £65.61 | £45.32 | £34.13 | | 9 | £68.10 | £46.82 | £34.97 | | 9.5 | £70.58 | £48.33 | £35.81 | | 10 | £73.07 | £49.84 | £36.65 | | 10.5 | £75.65 | £51.09 | £37.30 | | 11 | £78.24 | £52.34 | £37.96 | | 11.5 | £80.83 | £53.60 | £38.61 | | 12 | £83.42 | £54.85 | £39.27 | | 12.5 | £86.00 | £56.10 | £39.92 | | 13 | £88.59 | £57.36 | £40.58 | | 13.5 | £91.18 | £58.61 | £41.23 | | 14 | £93.77 | £59.86 | £41.89 | | 14.5 | £96.35 | £61.12 | £42.55 | | 15 | £98.94 | £62.37 | £43.20 | | 15.5 | £101.53 | £63.62 | £43.86 | | 16 | £104.12 | £64.88 | £44.51 | | 16.5 | £106.70 | £66.13 | £45.17 | | 17 | £109.29 | £67.39 | £45.82 | | 17.5 | £111.88 | £68.64 | £46.48 | | 18 | £114.47 | £69.89 | £47.13 | | 18.5 | £117.05 | £71.15 | £47.79 | | 19 | £119.64 | £72.40 | £48.44 | | 19.5 | £122.23 | £73.65 | £49.10 | | 20 | £124.82 | £74.91 | £49.76 | | 20.5 | £127.40 | £76.16 | £50.41 | | 21 | £129.99 | £77.41 | £51.07 | | 21.5 | £132.58 | £78.67 | £51.72 | | 22 | £135.17 | £79.92 | £52.38 | | 22.5 | £137.75 | £81.17 | £53.03 | | 23 | £140.34 | £82.43 | £53.69 | | 23.5 | £142.93 | £83.68 | £54.34 | | 24 | £145.52 | £84.93 | £55.00 | | 24.5 | £148.10 | £86.19 | £55.66 | | 25 | £150.69 | £87.44 | £56.31 | | 25.5 | £153.45 | £88.72 | £56.97 | | 26 | £156.21 | £89.99 | £57.62 | | 26.5 | £158.97 | £91.27 | £58.28 | | 27 | £161.73 | £92.55 | £58.93 | | 27.5 | £164.49 | £93.82 | £59.59 | | 28 | £167.25 | £95.10 | £60.24 | | 28.5 | £170.01 | £96.38 | £60.90 | | 29 | £172.77 | £97.65 | £61.55 | | 29.5 | £175.53 | £98.93 | £62.21 | | 30 | £178.29 | £100.21 | £62.87 | | 30.5 | £181.05 | £101.48 | £63.52 | | 31 | £183.81 | £102.76 | £64.18 | | 31.5 | £186.57 | £104.04 | £64.83 | | 32 | £189.33 | £105.31 | £65.49 | | 32.5 | £192.09 | £106.59 | £66.14 | | 33 | £194.85 | £107.87 | £66.80 | | 33.5 | £197.61 | £109.14 | £67.45 | | 34 | £200.37 | £110.42 | £68.11 | | 34.5 | £203.13 | £111.69 | £68.77 | | 35 | £205.89 | £112.97 | £69.42 | | 35.5 | £208.65 | £114.25 | £70.08 | | 36 | £211.41 | £115.52 | £70.73 | | 36.5 | £214.17 | £116.80 | £71.39 | | 37 | £216.93 | £118.08 | £72.04 | | 37.5 | £219.69 | £119.35 | £72.70 | | 38 | £222.45 | £120.63 | £73.35 | | 38.5 | £225.21 | £121.91 | £74.01 | | 39 | £227.97 | £123.18 | £74.66 | | 39.5 | £230.73 | £124.46 | £75.32 | | 40 | £233.49 | £125.74 | £75.98 | | 40.5 | £236.25 | £127.01 | £76.63 | | 41 | £239.01 | £128.29 | £77.29 | | 41.5 | £241.77 | £129.57 | £77.94 | | 42 | £244.53 | £130.84 | £78.60 | | 42.5 | £247.29 | £132.12 | £79.25 | | 43 | £250.05 | £133.40 | £79.91 | | 43.5 | £252.81 | £134.67 | £80.56 | | 44 | £255.57 | £135.95 | £81.22 | | 44.5 | £258.33 | £137.22 | £81.88 | | 45 | £261.09 | £138.50 | £82.53 | | 45.5 | £263.85 | £139.78 | £83.19 | | 46 | £266.61 | £141.05 | £83.84 | | 46.5 | £269.37 | £142.33 | £84.50 | | 47 | £272.13 | £143.61 | £85.15 | | 47.5 | £274.89 | £144.88 | £85.81 | | 48 | £277.65 | £146.16 | £86.46 | | 48.5 | £280.41 | £147.44 | £87.12 | | 49 | £283.17 | £148.71 | £87.77 | | 49.5 | £285.93 | £149.99 | £88.43 | | 50 | £288.69 | £151.27 | £89.09 |
We shall not be liable for delay or failure to deliver products promptly if such failure arises due to force majeure or by reason of any delays occasioned by strikes, riots, lockouts or other labour trouble, war, fire, accident, mechanical failure, non-availability of manufactured stock, parts, or materials; delay or failure of delivery of the products to Little Cherry by manufacturer's suppliers or other persons; government action, legislation or regulation of any kind; Act of God, or any circumstances whatsoever outside our reasonable control. Returns Policy Under the distance selling regulations you have the right to cancel your order for a full refund within seven working days of taking delivery of the goods. We are sorry but we are unable to refund postage and packing costs, unless goods are deemed to be faulty.
To cancel an order, please contact us in writing within seven working days following delivery of your goods, quoting your order number. Unless you notify us within seven working days of receipt we are not obliged to accept a return of unwanted or incompatible goods, except where they are faulty. You must return goods to us complete with all relevant packaging and seals intact, in re-saleable condition, at your own cost. This does not affect your statutory rights. To ensure goods reach us safely we advise you to use recorded delivery and arrange insurance against loss or damage. We cannot accept liability for returned goods that are lost or damaged in transit. All refunds will be made within 30 days of us receiving notice of cancellation. Little Cherry reserves the right to collect any goods not returned on request, and deduct the direct cost of retrieval from your refund; this is in accordance with the Distance Selling Regulations 2000. Your statutory rights are not affected. Privacy Policy We are committed to safeguarding the privacy of our website visitors, we use any information you give us in a responsible manner and in accordance with the Data Protection Act 1998. As a visitor, our site can store information about your shopping bag on your computer, but you cannot be identified by us as an individual. For customers who make a purchase we do collect information on which pages are accessed at our site. We use this information in the administration of this website, to improve the website's usability, and for marketing purposes. We keep track of information volunteered during the order and registration processes - and we also keep this information confidential. We don't store any information about your payment card, so you can be sure that your card details can't be stolen. If you would like to opt-out of the use of your personal data for marketing purposes, please email us ensuring you type "Opt-Out" in the subject line. Disclaimer Although every effort is made on our part to ensure that the information contained within this site is accurate and complete, Little Cherry does not represent or warrant that the information accessible via this web site is accurate, complete or current whether it be content compiled by Little Cherry or an outside source. Little Cherry and their respective suppliers make no representations or warranties about the accuracy, completeness or suitability of any visual material relating to products detailed on this website. We do not accept any responsibility for any content relating to links to third party websites from our website. Price and availability information is subject to change without notice. Payment Options We accept payment through our 128 bit secure SSL encrypted website and do not store any card details from your purchase, ensuring your details are safe. If you would prefer to make payment over the phone, please feel free to contact us. We accept all major credit/debit cards including Visa, MasterCard, UK Maestro, Delta and Visa affiliated debit cards. At this time we only accept transactions in UK Sterling. Service and Quality We aim to provide you with a simple and comprehensive shopping solution for all your party needs, allowing you to have a memorable party celebration, whilst being mindful of the environment. We have sourced eco -friendly products where possible. Where it has not been possible to source an eco - friendly product, alternatives are suggested and in this case, only goods which can be recycled are used. Our packaging is made from recycled materials and we strive to never over-pack. All products have been chosen to comply with current European safety standards and bear the CE mark where appropriate. We consider the quality of our service to be as important as the quality of our products, but if you feel we could improve our product range or levels of service please contact us here. If you have any questions about these terms and conditions please contact us here. |