Delivery & Returns

At Little Cherry we know how important it is to receive your parcels quickly and efficiently, especially when working to a deadline such as a party or event. To keep things simple, we offer a choice of Royal Mail (for lighter orders) a Standard Parcel service (for orders over 2kg) and a Next Working Day tracked courier service (including an AM delivery option) if you need your order in a hurry. We also have a Saturday option which is a premium courier option and is charged accordingly. All our charges are calculated on the weight of your order and your delivery address. Orders sent by Next Working Day are tracked and will require a signature unless you specify a safe place to leave your goods when you place your order.

We dispatch all orders as quickly as possible and our aim is to package all orders received by 1pm on the same day, ready for dispatch. This will not always be possible during very busy periods but we guarantee that all orders are dispatched within 2 working days. Orders placed with our Next Working Day service can be placed up to 1pm and will be dispatched on the same day for delivery on the next available working day (Monday – Friday).This service can also be used if you want a delivery to arrive on a specific day (not weekends!) Just add your preferred day to the comments section at the checkout.

We try to keep our delivery costs to a minimum but please bear in mind that the tableware is heavy and bulky and our prices do include postage, packing materials and VAT. We do not subsidise postage by increasing the price of our goods.
We also keep the important issue of packaging at the forefront of our mind and none of our products are over-packaged. Some of our products have a hygienic, lightweight polythene wrap which protects them in transit and keeps them safe for direct food contact. We package your products in recyclable boxes We use recyclable and biodegradable materials inside our boxes such as cornstarch protective chips.

We do also reuse protective packaging and boxes that we are recycling from deliveries into us (which may contain plastic bubblewrap or polystyrene chips but better to reuse than throw away!).  Please do your bit and recycle all packaging once you have received your goods.

UK Deliveries

Postage and packing is charged depending on the weight of your order and the delivery location, as follows:

• The majority of our parcels will be sent via Royal Mail Tracked Service, this will be either 24 or 48 hour service depending on service chosen at checkout.
• Parcels over 3kg in weight will be sent on a Standard Parcel service which may be either the Royal Mail, Amazon Shipping or DPD
• FREE UK mainland shipping (excludes Highlands and offshore locations) is available on orders over £50
  

The Royal Mail is not a guaranteed timed service so please opt for the Next Working Day Delivery service if your order must be received within a short timeframe or if you require a tracked service.
Next Working Day Delivery starts from £5.95* (orders must be received by 1pm) and will be sent via DPD

We will deliver your parcel on the following working day. There is also an AM or a Saturday delivery option. Standard Next Day Orders are not delivered on Saturdays so any orders placed after 1pm on Thursday and before 1pm on Friday will be delivered on the following Monday. Orders placed after 1pm on Fridays will be dispatched the following Monday for Tuesday delivery.

Specific time of day slots are not available unless you select the AM option.

*This service is not currently available for the Scottish Highlands and Islands.

Please ensure that you are available to take delivery of your items as we require a signature on receipt of goods for ALL deliveries sent by courier unless you have specified a safe place. Our couriers are happy to leave your parcel in a safe place (pop a note in the comments section and we will inform our couriers of your preference).  If this is not possible, why not have it delivered to your work address or to your neighbour? We do not accept responsibility for late delivery if your parcel cannot be delivered due to nobody being available to sign for it. Couriers will leave a card if they have been unable to leave the parcel in a safe place and you will need to rearrange delivery direct with the courier company. We are also unable to accept liability for late delivery due to circumstances beyond our control such as severe weather or heavy traffic congestion.

*Deliveries outside of UK mainland locations will be charged at a higher rate.

Returns Policy

We hope that you are fully satisfied with your order but you can return it to us if not. We do offer what is effectively a FREE sample service for most of our tableware range as returns of these items can be expensive and it is not very eco-friendly to transport goods up and down the UK! Please use this service if you wish to check items before placing an order.

Under the Consumer Contracts Regulations (June 2014) you have the right to cancel your order for a full refund. We are sorry but we are unable to refund postage and packing costs, unless goods are deemed to be faulty (not fit for purpose).

To cancel an order, please email us, or write to us within fourteen days following delivery of your goods, quoting your order number.

Unless you notify us within fourteen days of receipt we are not obliged to accept a return of unwanted or incompatible goods, except where they are faulty. We reserve the right to offer a replacement of faulty goods. We will not refund goods which are not faulty after the fourteen day period.You must return goods to us complete with all relevant packaging and seals intact, in re-saleable condition, at your own cost within 14 days of notifying us of your intention to return the goods. This does not affect your statutory rights.To ensure goods reach us safely we advise you to use recorded delivery or obtain a proof of posting and arrange insurance against loss or damage. We cannot accept liability for returned goods that are lost or damaged in transit or which are not returned within fourteen days of your original notification to return.

All refunds will be made within 14 days of us receiving notice of cancellation and return of the goods. Little Cherry reserves the right to collect any goods not returned on request, and deduct the direct cost of retrieval from your refund; this is in accordance with the Distance Selling Regulations 2000.  Your statutory rights are not affected.

Deliveries outside the UK

Following the UK’s departure from The EU we are no longer offering an international delivery service. Regrettably, the additional administration costs, duty and increased international shipping charges have made this unprofitable for us. We are very sorry to disappoint potential international customers.

Northern Ireland Information

When ordering goods from Little Cherry for delivery to Northern Ireland you will need to be a business set up with your TSS number.

We will only export products from our palm leaf range in pallet quantities and the international duty on these (currently 2%) will be charged to you via your TSS declaration.

Please email sales@littlecherry.co.uk for a shipping quote.

For further information, please contact your local customs office.

Delivery times are based on orders being received before 1pm. Orders received after 1pm will normally be processed for shipping on the following working day. Working days are Monday to Friday and exclude all local and national holidays (everybody deserves a holiday!).

We pride ourselves on our quality of service and keep our customers informed every step of the way, so please don’t hesitate to give us a call if you require any assistance at all.